Terms & Refund Policy
Effective Date: November 10, 2026
By accessing or using our websites and sales pages, including The Faceless Digital Store, or purchasing any of our digital products, you agree to this Terms & Refund Policy. Because our products are digital downloads, please review this page carefully before making a purchase. To learn how we handle your personal information, please see our Privacy Policy.
This Terms & Refund Policy applies to all websites, sales pages, social media accounts, and digital products we operate or sell, under any brand name or handle.
Digital Products
We offer digital products, including downloadable guides, templates, and other digital assets, for educational and informational purposes. All products are delivered electronically, and no physical items will be shipped.
Payments
All payments are securely processed through Stripe, and purchases are sold through Link, Stripe's merchant of record service. By making a purchase, you agree to provide accurate payment information and authorize the applicable charges.
Intellectual Property
All website content, digital products, designs, and materials are protected by applicable intellectual property laws. Unauthorized copying, distribution, resale, or reproduction is prohibited unless expressly permitted by the product's license or written authorization.
Earnings Disclaimer
Our digital products are intended for educational and informational purposes only. We do not guarantee specific financial results, income, or business success. Individual results may vary.
Limitation of Liability
We strive to provide accurate and reliable information. However, we do not guarantee specific outcomes from the use of our products. To the extent permitted by applicable law, we are not liable for losses or damages arising from website interruptions or the use of our digital products.
Refund Policy
All Sales Are Final
Due to the irrevocable and digital nature of our products, including those sold on https://thefacelessdigitalstore.com, all sales are final. Once a digital product has been purchased, downloaded, or accessed, we do not offer refunds, exchanges, or store credit, except as described in this policy or where required by applicable law.
Because purchases are sold through Link, they may also be subject to Link's refund policy.
Technical Issues
While we maintain a strict no-refund policy, customer satisfaction is extremely important to us. If you experience technical difficulties, corrupted files, or issues accessing your download, we are here to help.
Corrupted or Broken Files: If a file is verified to be broken or corrupted, we will promptly provide a working replacement file.
Download Assistance: If you are not redirected to your download page after purchase, or you have trouble accessing your download, please contact us so we can help you get access.
To report a technical problem, please contact us at hello@elamonastudio.com with your order number and a description of the issue.
Duplicate Purchases
If you accidentally purchase the same digital product twice, please contact us within 48 hours of purchase with both order numbers. Verified accidental duplicate purchases will be promptly refunded to your original payment method.
Chargebacks and Payment Disputes
Opening an unauthorized chargeback or payment dispute with your bank or credit card processor without first contacting us is a violation of these terms. We reserve the right to submit proof of digital delivery and transaction details to your financial institution to contest fraudulent disputes.
Changes to This Policy
We reserve the right to update or modify this Terms & Refund Policy at any time. Changes will be reflected on this page with an updated effective date.
Contact Us
If you have any problems or concerns, please contact us at: